At Muse Elegance, customer satisfaction is important to us. This Refund Policy explains how returns, exchanges, damaged items, and refunds are handled for purchases made through museelegance.com.

30-Day Return Policy

We offer a 30-day return policy. This means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be:

• In the same condition that you received it
• Unused and undamaged
• In its original packaging
• Accompanied by a receipt or proof of purchase

To start a return, please contact us at info@museelegance.com.

If your return is accepted, we will provide instructions on how and where to send your package.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives. If your item is damaged, defective, or incorrect, please contact us immediately at info@museelegance.com.

We will review the issue and work with you to resolve it through a replacement, repair, or refund where appropriate.

Exchanges

The fastest way to receive the item you want is to return the original item first. Once your return is accepted, you may place a new order for the replacement item.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be processed automatically to your original payment method. Please note that it may take some time for your bank or credit card provider to process and post the refund.

Return Shipping Costs

For change-of-mind returns, customers are responsible for return shipping costs.

If the item is defective, damaged, or incorrect, Muse Elegance will cover the return shipping cost. Please contact us immediately so we can assist you.

Non-Returnable Items

Certain items may not be eligible for return, including custom-made, personalized, or digital products unless they arrive damaged, defective, or incorrect.

Contact Information

Muse Elegance
Website: museelegance.com
Email: info@museelegance.com
Phone: +44 7537 188696

USA Address:
917 18th St, Union City, NJ 07087
United States

London Address:
29 Bruton Pl, London W1J 6NJ
United Kingdom